Privacy Policy

1. Who We Are

Yocan Online Canada (“we”, “us”, “our”) operates yocanonline.ca as the official Canadian retailer of Yocan vaporizer products. Our checkout and order management is powered by Wix.com. For privacy questions, contact us at support@yocanonline.ca.

2. Information We Collect

We collect information you provide directly when you:

• Place an order (name, email, shipping address, payment info — processed by Wix)
• Create an account or sign in
• Submit a contact form
• Subscribe to our newsletter

We also automatically collect certain technical data including your IP address, browser type, device identifiers, and pages visited through standard web analytics.

3. How We Use Your Information

• To process and fulfil your orders
• To communicate about your order status
• To send promotional emails (with your consent)
• To improve our website and product offerings
• To comply with legal obligations
• To verify age eligibility (adults 19+ in most provinces)

4. Payment Processing

Payment information is processed exclusively through Wix Payments and their third-party payment processors. We do not store your credit card details on our servers. Wix's privacy policy applies to payment data: wix.com/about/privacy.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Wix.com — our e-commerce and checkout platform
• Shipping carriers — to deliver your orders (Canada Post, UPS, etc.)
• Analytics providers — to understand site usage (data is anonymized)
• Legal authorities — when required by Canadian law

6. Cookies

We use cookies and similar technologies to maintain your cart session, remember your preferences, and analyse traffic. You can disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your account and associated data

To exercise these rights, email support@yocanonline.ca.

8. Data Retention

We retain order data for 7 years to meet Canadian tax and accounting requirements. Marketing consent records are kept until you unsubscribe. Account data is retained until deletion is requested.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

Questions about this policy? Contact us at support@yocanonline.ca or through our contact form.