Returns & Refunds

How to Start a Return

To initiate a return or report an issue, email us at support@yocanonline.ca or call +1 888-387-7441 with the following:

1. Your invoice number
2. Reason for the return or issue
3. Photo or video evidence of the problem

We will acknowledge and review the request as promptly as reasonably possible. Complex claims may require additional information, carrier review, troubleshooting, or manufacturer verification, so no fixed decision time is guaranteed.

How We Resolve Issues

Every return or defect claim is assessed individually:

• Manufacturing defects may be handled under the applicable manufacturer warranty process.
• Transit damage, missing items, or incorrect items require photographic or video documentation so we can verify the issue and determine the appropriate remedy.
• Misuse, accidental damage, or improper care is not treated as a manufacturing defect.
• Opened consumables and personal-use items may be ineligible for return for health, safety, and hygiene reasons, except where required by law.

Depending on eligibility and applicable law, an approved remedy may be a replacement, refund, store credit, repair, or another reasonable resolution. No outcome is automatic before the claim is assessed.

Defective or Damaged Items

If an item arrives visibly damaged, contact us within 48 hours of delivery with photos or video of the item and packaging. If a qualifying electronic device develops a suspected manufacturing fault after that period, contact us under the applicable warranty terms.

Before sending a return

Do not mail a product back until our support team has provided return instructions. Keep the item, original packaging, accessories, authenticity label, and proof of purchase while the request is reviewed. Unauthorized returns may be refused where permitted by law.

Questions?

Reach us via our contact form, email support@yocanonline.ca, or call +1 888-387-7441.