Support
Warranty Policy
Last updated: July 2026
Most standard Yocan electronic devices may qualify for Yocan’s 3-month manufacturer quality guarantee against manufacturing defects verified by Yocan. Coverage varies by product line, and the written terms for the specific product always apply.
Coverage by product line
Yocan’s current after-sales policy states a quality guarantee period of 3 months from the purchase date for qualifying standard Yocan products. This is described as three calendar months, not a universal 90-day replacement promise.
- Standard Yocan electronic devices: The manufacturer’s published 3-month terms may apply when the product and claim meet its eligibility requirements.
- Yocan Black: Some official Yocan Black product pages publish a one-year warranty for devices and a three-month warranty for coils. Check the written terms for the exact product purchased because coverage may vary by model or component.
- Yocan Red, accessories, and other product lines: Do not assume the standard device period applies. Only coverage expressly stated for the product or order is included.
If product-specific written terms conflict with this summary, the product-specific terms control.
What is covered
A qualifying claim must concern a manufacturing defect arising during normal, intended use within the applicable coverage period. Yocan or its authorized service channel may require verification before deciding whether the product and issue qualify.
What is not covered
- Consumables and accessories: Yocan’s standard policy excludes personal items, consumable goods, attachments, atomizers, cartridges, and other accessories unless the exact product has separate written coverage.
- Physical damage: Drops, cracks, water damage, or damage from improper use or maintenance.
- Unauthorized modification or repair: Opening, altering, or repairing a device outside an authorized process may make a claim ineligible.
- Counterfeit products: Devices that cannot be verified as authentic Yocan products via the authenticity code are not eligible.
- Normal wear: Expected degradation of battery life, coil performance, or surface finish is not a manufacturing defect.
How to submit a claim
Contact us as soon as a possible defect appears and within the applicable product coverage period. Please provide:
- Your order number from yocanonline.ca
- Proof of purchase date (your order confirmation email)
- Photos of the Yocan authenticity code, when supplied with the product
- Photos or video clearly showing the defect or malfunction
Send your claim with all documentation to support@yocanonline.ca or use our contact form. We will review the information, may request additional evidence or troubleshooting, and will help route an eligible claim through the appropriate manufacturer process. Review time depends on the information and verification required.
Claim outcome and shipping
Submitting a claim does not automatically guarantee a replacement or refund. If a claim is approved, the available remedy and any shipping requirements will be confirmed before the product is returned or replaced. The outcome may depend on the manufacturer’s terms, the nature of the defect, product availability, and rights that apply under Canadian law.
Important notes
- Start a claim with Yocan Online Canada when the product was purchased from this store. Yocan’s published policy directs customers to the dealer that sold the product.
- Do not ship your device anywhere without first contacting us. Unauthorized returns may not be accepted or processed where permitted by law.
- Keep your receipt, packaging, authenticity label, and affected product until the claim is resolved.
- This summary does not extend or replace the manufacturer’s product-specific written terms.
